Delightfully simple pet services scheduling software

CozyCal's intake forms let you gather essential information for safe, personalized service: pet name, breed, size, age, temperament notes, vaccination status, allergies, and any medical conditions groomers or walkers should know about. Include questions about behavioral quirks, leash reactivity for dog walking, or coat condition for grooming. Having this information before arrival helps staff prepare appropriately and deliver better care.

Yes. Clients can book appointments for each pet individually, selecting the appropriate service based on breed and size. For households with multiple animals, they simply complete separate bookings or you can create multi-pet service options with adjusted duration and pricing. The client database tracks all pets associated with each owner, giving you a complete picture of the household.

Create distinct event types for each format. Group walks can accept multiple bookings per time slot—you set the maximum number of dogs per outing based on your walker's capacity and handling comfort. Private walks are set to single capacity for one-on-one attention. Each service type has its own duration, pricing, and description so pet parents choose what fits their dog's socialization needs.

Absolutely. Create separate event types for different pricing tiers, small dog bath, medium dog full groom, large dog deshedding treatment. Each service has its own price point reflecting the time and resources required. Clients select the option matching their pet, and pricing displays clearly during booking. This transparency prevents surprises and ensures you're compensated fairly for larger or more complex jobs.

Event requests let you screen bookings before confirming. For new clients, review their pet's temperament notes, vaccination records, or behavioral history before accepting. This is especially valuable for grooming aggressive or anxious animals, accepting dogs into group walks, or ensuring pets meet your safety requirements. You approve suitable bookings and decline those that aren't a good fit.

Choose the assignment method that fits your operation. Round-robin automatically distributes bookings evenly across your team of groomers or walkers. Alternatively, let clients select their preferred staff member. Pet parents often want the same person their animal already trusts. Individual team members can also maintain personal booking pages for their regular clientele while still appearing on the main business page.

Packages bundle multiple appointments at a discounted rate such as a "5-Groom Package" or "Monthly Walking Plan." Pet parents purchase upfront and receive a redemption code to book sessions over time. This secures recurring revenue, encourages regular grooming schedules (better for pet health), and rewards loyal clients. Customize package receipts with thank-you messages that reinforce your brand.

Yes. Configure each service with appropriate time blocks , a nail trim might be 15 minutes while a full groom with bath, haircut, and nail care could be 90 minutes. Add padding time between appointments for cleaning stations, sanitizing equipment, and preparing for the next pet. This prevents rushed services and ensures each animal gets proper attention.

CozyCal sends automated email reminders at intervals you choose, such as two days before and the morning of the appointment. For US and Canada clients, SMS text reminders add another touchpoint at no extra cost. Pet parents juggling busy schedules appreciate the nudge, and fewer missed appointments mean less wasted time and lost revenue for your business.

Every booking confirmation includes self-service links for rescheduling or cancellation. Clients view your real-time availability and move their appointment to a better time. No phone tag required. You control the rules: how far in advance changes must be made and whether cancellation policies apply. This convenience keeps clients happy while protecting your schedule.

Connect with Google Calendar or Outlook to sync availability and prevent double-bookings across your schedule. Stripe integration accepts prepayment at booking, reducing no-shows and improving cash flow. Zapier connects CozyCal with over 1,000 apps, letting you automatically export client data to spreadsheets, send booking info to your CRM, or trigger follow-up emails after appointments.

The dashboard displays all scheduled appointments across your entire staff at a glance. Filter by team member to see individual workloads, track booking history, and identify scheduling gaps. Managers can adjust staff availability, reassign appointments if needed, and ensure balanced distribution. Each team member can also edit their own schedule while you maintain oversight of the full operation.